Privacy Policy for Anya's Artistic Vases
Anya's Artistic Vases ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our site and services, including handcrafted vase design, custom vase orders, vase restoration, pottery classes, online vase sales, and corporate gifting. This policy adheres to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Information We Collect
We collect personal information from you when you interact with our site or use our services. This information may include:
- Contact Information: Your name, address, phone number, and email address when you place an order, register for pottery classes, request information, or contact us with inquiries.
- Payment Information: When you make a purchase, we collect payment information, such as your credit card details or other financial information. This information is processed securely by our payment processors. We do not directly store your credit card details on our servers.
- Order Information: Details about the vases you purchase, custom orders you place, vase restoration requests, or corporate gifts you order.
- Usage Data: Information about how you use our site, including your browsing activity, IP address, device information, and referring website addresses.
- Communications: Records of any communication you have with us, including emails, phone calls, and online forms.
- Photographs and Images: If you participate in pottery classes, we may take photographs or videos of you for promotional purposes, but only with your explicit consent.
How We Use Your Information
We use your personal information for the following purposes:
- Providing Services: To fulfill your orders, process payments, schedule pottery classes, provide custom vase designs, and offer vase restoration services.
- Communication: To respond to your inquiries, provide customer support, and communicate with you about your orders and our services.
- Marketing: With your consent, to send you promotional emails about new products, special offers, and upcoming events related to our handcrafted vases, pottery classes, and other services. You may opt-out of receiving these emails at any time.
- Improving Our Services: To analyze how you use our site and services to improve our website, personalize your experience, and develop new products and services.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
Disclosure of Your Information
We may share your personal information with the following third parties:
- Service Providers: We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, conducting marketing campaigns, and providing customer support. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Payment Processors: Your payment information is shared with our payment processors to facilitate secure payment transactions.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any choices you may have regarding your information.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using secure servers to store your information.
- Implementing encryption technologies to protect sensitive data during transmission.
- Limiting access to your information to authorized personnel only.
- Regularly reviewing and updating our security practices.
However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at the address provided below.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law